FAQs

1. What are grip socks and why do I need them?
Pilates grip socks are designed to provide extra traction during your Pilates, Barre or Lagree practice. The non-slip grips on the bottom of the socks help keep you stable and prevent slipping on smooth surfaces, ensuring a safer and more effective workout. Our embroidered grip socks add a touch of personality to your practice while offering the support you need.

2. Are your grip and everyday socks one-size-fits-all?
Yes, all of our socks are one size fits all. They fit women's sizes 5-10. If you need a different size or socks for men, please submit a custom order request. 

3. How should I care for my socks?
To keep your socks in the best condition, we recommend machine washing them on a gentle cycle in cold water. Lay them flat to dry — avoid the dryer to maintain the integrity of the grip and embroidery.

4. Do you offer custom embroidery on your socks?
Yes we do, please submit a custom order request and we will be in touch to see if we can fulfill your order request.

5. Do you embroider other items besides socks?
Absolutely! We are able to source items for you to embroider and also allow you to bring items for us to embroider. 

6. Can I return or exchange my items?
Since all our items are made to order, we do not accept returns or refunds. However, if there’s an issue with your order, please contact us at gabby@gabbyandthreads.com. We will do our best to resolve any concerns and ensure your satisfaction.

7. How long does it take to process and ship my order?
Each item is made to order, please allow 3-5 business days to complete the embroidery on your socks before your order is shipped. Shipping times vary depending on your location, but you’ll receive a tracking number once your order has been dispatched.

8. Can I cancel my order once it’s placed?
Once an order is placed, we begin processing it right away to ensure quick delivery. Unfortunately, we cannot accept cancellations once an order has been processed.

9. What if I have a question that isn’t answered here?
We’d be happy to help! If you have any other questions, please feel free to reach out to us at gabby@gabbyandthreads.com, and we’ll get back to you as soon as possible.